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Forum Discussion

OscarV's avatar
OscarV
Explorer | Level 4
7 years ago

Dropbox app freezing Windows Explorer

Hi! I'm having troubles with the Dropbox desktop app. It is syncing correctly, and I can access it just fine through my Windows Explorer, but after selecting a file it crashes my Explorer. I have t...
Desktop
Setting up the apps
tcandeias's avatar
tcandeias
New member | Level 2
5 years ago

Hello,

 

I changed my main drive a couple of weeks ago from a 250GB SSD to a 1TB M.2 Drive.

I simply cloned the main drive and since then I have had this problem.

 

I can access every file on Dropbox using any program or using the Dropbox Desktop App, but not from the file explorer directly.

As soon as I click the Dropbox folder, the file explorer crashes for about a minute, then resumes activity. If click any folder or file, it crashes again.

 

I know there are a number of other posts regarding the same problem, but none of the solutions presented had any effect.

I tried advanced reinstalation multiple times and didn't work. As soon as I reinstall Dropbox on my system the problem persists.

Also tried pausing the Windows Firewall to check for conflicts. The problem still persists.

Tried moving the Dropbox folder to a different drive. Still a problem.

 

Are there any other suggestions?

Thank you.

  • Mohameddragon's avatar
    Mohameddragon
    Explorer | Level 4
    5 years ago

    Hi there @tcandeias, 

     

    I hope you a nice day and would like to know if you tried my solution of opening a new Admin user on your system and opening you account in the other account and you will have to re-download all your files from dropbox again.

     

    For me this is the only solution that worked and now i have moved all my work to the other new account.

    • joaomarquesfran's avatar
      joaomarquesfran
      Helpful | Level 5
      5 years ago

      SOLVED

       

      For me the problem was windows, i had to create a new user. Try create a new user to see if the problems persists.

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