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Hilary_E's avatar
Hilary_E
New member | Level 2
12 months ago

Dropbox app not starting on new install Windows 11

Hi all, hoping for some help. I have a new PC running Windows 11 (all updates installed) and am trying to run the Dropbox app.

 

Once downloaded, it appears to install normally and asks for my login details and which folders to sync. Then it closes and I can no longer access the desktop app interface. Clicking on the app icon opens only the File Explorer window whereas I was expecting a separate app interface. There are no error messages.

 

I've tried:

- rebooting

- checking the firewall allows Dropbox (it does)

- standard uninstall and reinstall

- advanced reinstall as here: https://help.dropbox.com/installs/advanced-reinstall

- from both admin and user accounts.

 

I am new to the Windows ecosystem so am not sure how to diagnose the problem. Any help would be very welcome!

Desktop
Install
Setting up the apps
Windows
  • Jay's avatar
    Jay
    12 months ago

    That's correct, that is the Dropbox desktop application, and you can change preferences and so on from within the app.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi Hilary_E, thanks for bringing this to our attention.

     

    Just for clarification are you clicking once on the Dropbox icon in the system tray which is near the clock?

     

    You can find the icon here. 

     

    This will help me to assist further!

    • Hilary_E's avatar
      Hilary_E
      New member | Level 2
      12 months ago

      Hi Jay, thanks for this. Yes am clicking on that icon - and the good news is that since I put this post up I tried one last reinstall, and now it seems to work! At least, clicking on the icon opens a window with sync history / activity tabs and the option to change preferences etc via my circle on the top right. I guess this is the desktop app?

      Please let me know if I should expect to be able to open anything else but for now I think I'm seeing the functions I was missing before. Thanks for your time!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        That's correct, that is the Dropbox desktop application, and you can change preferences and so on from within the app.

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