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libart-steve's avatar
libart-steve
New member | Level 1
2 days ago

Dropbox app on File Provider using 6GB of RAM while the app is updated, and not syncing.

I have a lot of files (>370K) but vast majority are online only after trying to address this issue via solutions in other threads. I have 134GB of local files and maybe 500gb more are online-only. ...
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Hey libart-steve, welcome to our Community!

To make sure we're on the same page, can you clarify the exact OS version of your computer too?

How about any antivirus / security software, or 3rd-party backup apps that can access files in your Dropbox folder?  Can you check if any of the aforementioned show up in the Activity Monitor? In that case, try disabling them and see if the issue persists. 

Actually, since CPU and RAM usually go hand-in-hand, please take a look at this Help Center article if you haven't already. 

I'd love to have a visual of the properties of your Dropbox folder too, so feel free to send me a screenshot.

Keep me posted, and we'll take it from there!

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