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msalem29's avatar
msalem29
Helpful | Level 5
8 years ago
Solved

Dropbox app on Mac not responding

I am on Mac High Sierra 10.13.3, upgraded last week. Post the upgrade, Dropbox refuses to Sync. Been using Dropbox on this Mac for the last 5 yrs but never had this problem. Even the Dropbox icon h...
desktop
Setting up the apps
sync
  • msalem29's avatar
    msalem29
    8 years ago

    OK...update

    In addition to Dropbox not syncing, i had also lost ability to copy/paste as well. So while trying to search a fix for that problem, it seemed to have fixed by Dropbox issue as well.

    All I had to do was type "sudo update_dyld_shared_cache" through Terminal. 

    And restart.

    Everything works fine now. Don't ask me how it happened.  

    Cheers.

JoeyRox's avatar
JoeyRox
New member | Level 2
8 years ago

When i upgraded my OS a while back i had to re-sync my dropbox, i went to the dropbox icon in the menu bar of the OS, then clicked the cog for settings, then preferences, then account, then unlink, then i closed out of dropbox then re-installed the installer, installed the dropbox app, signed in, then went to the icon at the top menu bar, then to preferences again, and then to sync, and re-selected the folders i wanted to sync and everything came back! 

  • msalem29's avatar
    msalem29
    Helpful | Level 5
    8 years ago

    Unfortunately, even the Dropbox icon on my taskbar has vanished. Except the Dropbox folder on Finder where all my files still reside (thankfully!), there is no sign of life from Dropbox on my machine.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
       
      Hey msalem29, thanks for posting on the Dropbox Community on this syncing issue, let me send over some steps below & we’ll take it from there, based on the results you’ll get! 
       
      As an initial point of reference, can you have a look at your Activity Monitor & see if Dropbox is actively running? Following, I’d suggest checking on the files within the Dropbox folder & see if there are any icons indicating syncing :arrows_counterclockwise:/ :white_check_mark:.
       
      Based on your description, it seems as if something is blocking the updater in the background, hence the app isn’t automatically loading the latest version. If you can’t run the installer (your Antivirus or some security software is creating a conflict, that’s preventing the installation from being carried perhaps?), could you disable all other programs & give our offline installer a try? 
       
       
      Additionally, I’d like to ask you whether you’re using an application called “Boxifier”. If you do, please let me know in your reply, since it may be the cause of the issue.
       
      Keep me updated on the results here & I’ll do my best to follow-up with you. Thanks & I’ll be awaiting your next message!  
      • msalem29's avatar
        msalem29
        Helpful | Level 5
        8 years ago

        Hi Jane,

        Checked Activity Monitor -> Only "Dropbox Finder Integration" is running. 

        Checked Dropbox folder -> Does not have any syncing icons.

        No, I don't use Boxifier. I've tried the offline installer multiple times but the installation is not sucessful. Does not fail. Starts but there is no response that it is completed. 

        Dropbox was working fine after I upgraded to High Sierra in Nov 2017. But 2 weeks back, there was another upgrade to 10.13.3, and post that, Dropbox has stopped syncing. Icon has vanished from the Task Bar.

        Please help!

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