Forum Discussion

Skasim's avatar
Skasim
Explorer | Level 3
2 years ago
Solved

Dropbox app taking up too much space on my phone

My dropbox app is utilizing 25gb of phone storage data while all files are stored online. What is causing this? It seems that if I upload fotos and videos from my phone to dropbox it impacts the phon...
Mobile
Storage space
  • GB60's avatar
    GB60
    10 months ago

    Hi Megan,

    I'm using Dropbox on my iMac (Sonoma 14.4.1) and iPhone 13 (iOS 17.3.1).

    The solution I found was to delete the Dropbox app from my iPhone and to reinstall it. This freed the 15GB that were somewhere on the iPhone when I uploaded some videos.

    No, I have no files offline.

    For some reason, the Dropbox app does not clear the memory after the upload is finished!

    Thanks.

    Georges

     

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Skasim, thanks for bringing this to our attention.

 

Could you try clearing the cache on your mobile app to see if this helps?

 

What OS are app version are you currently running?

 

This will help me to assist further!

  • Skasim's avatar
    Skasim
    Explorer | Level 3
    2 years ago
    Clearing the cash did not help

    Deleting and re-installing the app did not help

    I am using IOS 17.2.1
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device (to clear any remaining parts of the app), and re-installing it to see if this helps?

      • GB60's avatar
        GB60
        Helpful | Level 5
        10 months ago
        Hi,
        I’m having the same problem, did you find a solution?
        Thanks

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