You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Dropbox app won't start after removing File Provider
I broke Dropbox.
The file provider on my Macbook (12.7.4 Monterey) was consuming all the CPU and the laptop was extremely hot. So I followed Internet instructions to remove Dropbox and iCloud from ...
I did have another copy in ~/Library/Application Support/Dropbox
I deleted it but that didn't fix the problem. Then I did "rm -rf ~/.dropbox" and reinstalled and now I have my Dropbox back!
Thank you for your help!
William
I can't actually restart it because it won't start. When I start it from Finder->Applications, I get the Starting... window, then the error message, then Dropbox exits.
I also uninstalled, rebooted, and reinstalled the app, but apparently that didn't reconnect to the file provider.
- Walter
Dropbox Staff
Hey wjquigs - could you click on the hyperlink shown in your error message and forward us the whole error log?
That's in my first message but I can forward it again if you need it.
bn.BUILD_KEY: Dropbox
bn.VERSION: 200.4.7134
bn.constants.WINDOWS_SHELL_EXT_VERSION: 72
bn.is_frozen: True
machine_id: e1929782-8e89-5cb2-b225-cbe010de6fce
pid: 40454
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='wjquigs', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='WJQ', pw_dir='/Users/wjquigs', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='wjquigs', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='WJQ', pw_dir='/Users/wjquigs', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/wjquigs'
appdata: '/Users/wjquigs/.dropbox/instance1'
real_path='/Users/wjquigs/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/wjquigs/Library/CloudStorage/Dropbox'
real_path='/Users/wjquigs/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/l6/dglvbpmj3g94m7rj204mp4sm0000gn/T'
real_path='/private/var/folders/l6/dglvbpmj3g94m7rj204mp4sm0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5643, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 565, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 874, in result
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrap
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_inner
File "desktop/dropbox/db_thread.py", line 96, in run
File "<string>", line 1, in _x__db_thread__sleep_thread
File "desktop/dropbox/db_thread.py", line 36, in set_name_and_run
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in run
File "desktop/dropbox/foundation/runtime/__init__.py", line 676, in decorated
File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 163, in _run
File "desktop/dropbox/foundation/futures/basic.py", line 704, in set_result
File "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_post
File "desktop/dropbox/foundation/futures/basic.py", line 1050, in _stage1
File "desktop/dropbox/foundation/futures/basic.py", line 421, in _then_callback
File "desktop/dropbox/foundation/futures/helpers.py", line 436, in <lambda>
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1004, in _get_mount_path
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/cc0c1cb4-d6e6-45c9-a725-953e428f28c3." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/cc0c1cb4-d6e6-45c9-a725-953e428f28c3.}
