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Forum Discussion

Jose_Lascurain's avatar
Jose_Lascurain
New member | Level 2
3 months ago

Dropbox application not working when I click my icon on the task bar.

Hello I'm a DROPBOX PLUS user in 3 different PCs. Along more than a year the application does not open. But the icon appears on the taskbar and sincronization keeps functioning. But unable to see o...
Desktop
Setting up the apps
Windows
  • Hannah's avatar
    Hannah
    3 months ago

    Thanks for the update, Jose!

     

    You don't lose anything at all and I'm glad I could help. 🙂

     

    If you need anything else, let us know.

     

    Have a great weekend!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Jose_Lascurain, welcome to our Community! 

 

Are you referring to the larger Dropbox icon that re-directs you to your Dropbox folder, or the smaller one, next to your WiFi? I'm assuming the latter, right? 

 

You mentioned that the icon is there, but it isn't functioning. Do you mean that when you click on it, nothing happens? 

 

Can you try hovering your mouse over the little Dropbox icon on your task bar, next to your WiFi, and let me know which version of the app you're currently using? 

 

Keep me posted! 

Jose_Lascurain's avatar
Jose_Lascurain
New member | Level 2
3 months ago

Hello Megan. It is 206.4.6506.

  • Jose_Lascurain's avatar
    Jose_Lascurain
    New member | Level 2
    3 months ago

     

    • Jose_Lascurain's avatar
      Jose_Lascurain
      New member | Level 2
      3 months ago

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey Jose_Lascurain, thanks for that! 

         

        So, it seems both the icons are working like they should. 

         

        In regards to your Dropbox folder and its contents, what do you see when you right click on a file/folder?

         

        Have you tried signing out of the app, and then back in? 

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