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Forum Discussion
Dropbox Backup won't recognize external drive on MacOS Sequoia 15.2
Hello,
I cannot get my external drive to show up in the "Add a backup" section of the Dropbox Backup. I've read a bunch of posts about this issue and it seems like there is no solution. Some have s...
I forgot to mention I'm running macOS Sequoia 15.2.
- Walter
Dropbox Staff
Hi there frostyandroid - sorry to hear you're having issues with this.
Have you ensured that your drive is meeting the requirements outlined here?
Let me know more and we'll take it from there.
Hey Walter, yes it's formatted APFS (NOT encrypted).
I had originally seen a notification from Dropbox asking if I wanted to backup the external, and I clicked "no" because I wasn't sure at the time. Later I decided to backup some folders on it, but couldn't get Dropbox to recognize it again. I reinstalled Dropbox, unplugged and replugged the external, and still nothing. Then I erased and reformatted the drive, and still nothing.
- Hannah
Hey frostyandroid, try going to your Dropbox preferences > Account tab and press the Option/Alt key; this should bring up some additional options.
There should be a file system warning one, so try to enable that and then reconnect the drive to see if that helps.
