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Forum Discussion

Marcocap's avatar
Marcocap
Helpful | Level 6
7 years ago

Dropbox became very slow and freezes after iOS 12 update

After the update to iOS 12 on my iPhone 7 Dropbox started to behave really bad. It freezes very often, minutes of charging time to just show me a portion of the files in the folder I’m working on. Alr...
Mobile
Setting up the apps
  • DavidZ's avatar
    DavidZ
    7 years ago

    Quick update on this: it appears that this primarily affects users with many (at least 25 or so) starred files. We have identified the cause and fixed the issue.

    The fix will be in Dropbox for iOS v120, going out early next week (around Nov 6).

    Thank you very much to those of you who wrote in and contributed by giving detailed descriptions of the issue, and extra thanks to those who sent in videos and crash logs.

Clare H.2's avatar
Clare H.2
Helpful | Level 6

I am having this problem too, especially since the 12.0.1 update last week. Yes I've cleared my cache, thanks.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey folks ( Marcocap, aarondeee & Clare H.2) - thanks so much for your reports!

I have reached out to you all to the email addresses you use for your forum's profiles so we can take a more in-depth look into this internally with all of our tools available. 

Check your inbox for my message and we'll take it from there.

Thanks again and have a good day!

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