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cloudres's avatar
cloudres
Experienced | Level 12
2 years ago

Dropbox Capture not working since I updated to MacOS Sonoma

Good morning, everyone. Since I updated from MacOS Ventura 13.6 to MacOS Sonoma 14, Dropbox Capture has stopped working.

Specifically, the app allows me to record the video, and I can see it in the rendering queue on the app. However, when I try to open it via a Dropbox link, it doesn't display. It remains in a perpetual loading state.

I suppose this issue is somehow linked to what has been afflicting Dropbox for MacOS Sonoma for the past ten days, where the indexing of new files is completely stuck.

Is anyone else experiencing this problem?

I'm effectively stuck and can no longer send my clips to clients. This is having a really negative impact on my workflow and my relationship with my clients.

Thank you.

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Dropbox Capture
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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to hear about this, cloudres.

     

    Do the recordings in question appear to be fully synced to your account?

     

    Also, are the shared links created on dropbox.com or your Dropbox folder?

     

    Have you tried to uninstall and reinstall the Capture app at all?

     

    Let me know and we'll go from there.

    • cloudres's avatar
      cloudres
      Experienced | Level 12
      2 years ago

      Hannah as it turns out, the issue seems to have resolved itself this morning. I connected to the internet from a different location, and it worked from there. Quite strange, but that's how it goes.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Happy to hear that, cloudres!

         

        If this happens again, or if you need anything else, please let us know.

         

        Have a great week ahead!

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