You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dangvu2308's avatar
dangvu2308
Explorer | Level 3
2 months ago

Dropbox desktop app logs out unexpectedly.

Hi Dropbox team, I would like ask about the Dropbox Desktop App. Recently the app usually got log out unexpectedly and then i have to sign in again. So the desktop app has to sync and index all t...
Desktop
Install
Windows
dangvu2308's avatar
dangvu2308
Explorer | Level 3

Hi Megan,

 

This likely to happen when the Dropbox app has a new version and it just simply log out. I know Dropbox desktop is not supporting Windows Server OS, but we cannot change to other OS due to the company policy. I would be much appricated if you can recommend any solutions. 

 

Thank you

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey dangvu2308, thanks for the info! 

 

Does this happen once after the app's newest update, or more? 

 

If you try to locally locate your Dropbox folders, and check its properties, how many files do you see there? 

  • dangvu2308's avatar
    dangvu2308
    Explorer | Level 3
    2 months ago

    Hi Megan,

     

    For now it only happens when the app has new version update. For the local folder, we have more than 80,000 files. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey dangvu2308!

       

      Do you think you could try creating a new OS profile or start your device on Safe Mode and let us know if this persists?

       

      If you have any antivirus or firewalls or VPN/proxy settings on your computer, you can temporarily disable them as well.

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