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b20tski's avatar
b20tski
Helpful | Level 6
4 years ago

Dropbox Desktop App Sign-In Error - "Something went wrong - Try again or check out our Help Center."

Hi all,   I just installed Dropbox on my Mac (10.15.7) and can't get the sign-in button to load any sign-in page. I get the very helpful error message after clicking the Sign in button "Something...
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Setting up the apps
  • b20tski's avatar
    b20tski
    4 years ago

    To close this out for anyone else facing a similar problem, to get Dropbox to reconnect *consistently* and work without any issue, I had to erase my Mac entirely and re-load everything from scratch (not a time machine restore, but a manual drag-and-drop copy of individual files and then manual re-installation of all applications). That fixed my issue.

     

    Cheers.

b20tski's avatar
b20tski
Helpful | Level 6

Hi Walter,

 

thanks for your reply and suggestions. Yes, I'm the only user on my Mac, and it's an administrator account (as I suppose it has to be in that case), so an install with admin rights was done.

 

I suppose as the Dropbox install on the other admin account worked, I may need to move all of my data to a new account and see if that works. If you have any suggestions, please let me know, but that gives me a place to start.

 

Thanks

b20tski's avatar
b20tski
Helpful | Level 6
4 years ago

To close this out for anyone else facing a similar problem, to get Dropbox to reconnect *consistently* and work without any issue, I had to erase my Mac entirely and re-load everything from scratch (not a time machine restore, but a manual drag-and-drop copy of individual files and then manual re-installation of all applications). That fixed my issue.

 

Cheers.

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