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Forum Discussion
Geoff S.10
2 days agoHelpful | Level 5
Dropbox desktop installation fails on Windows 11.
The installer ran (twice), but nothing results afterwards. The Desktop program is nowhere to be found. No error codes.
Geoff S.10
2 days agoHelpful | Level 5
It ran but nothing resulted from the process. Identical to the standard install. If it was affected by the firewall or Windows Defender, I'd see a message.
- Hannah2 days ago
Dropbox Staff
Hey Geoff S.10, it might sound unimportant, but can you restart your computer to see if that helps?
- Geoff S.102 days agoHelpful | Level 5
I restarted. Still nothing. There is, and has been for a long time, a Dropbox icon in my Start menu. But all it does is open Win Explorer to the Dropbox folder. It's just acting like a shortcut to the folder. It doesn't run anything like a desktop version of Dropbox.
What is the executable and where is it stored? Maybe the Install just isn't creating a shortcut to the EXE file. If you can tell me where t it ius I'll just try to run it directly from WIn Explorer.
It's odd that the installation runs for about 30 seconds and then just disappears with no completion or error message. Bizarre.....don't you test these things before you release them?
- Megan2 days ago
Dropbox Staff
Hey Geoff S.10, let me jump in here too!
You should have two Dropbox icons. The bigger one which works like a shortcut to your Dropbox folder, and the little Dropbox icon on your taskbar, which should open up the app.
Out of curiosity, have you tried accessing your Windows application management, to see if the app shows up there?
When you open your resource monitor does it look like the app is running? If I were you, I'd try uninstalling the app first, and then reinstalling it.
I'll be waiting for your updates!
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