You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Yohann17's avatar
Yohann17
New member | Level 1
2 days ago

I installed the Dropbox desktop app but it doesn't launch

I managed to install Dropbox; however, after the installation, it doesn't launch. Even after uninstalling, restarting the PC, and reinstalling, it still won't work. The application disappears suddenly. Happened with the previous client builds.

Desktop
Install
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 hours ago

    Hey Yohann17 - sorry to hear about this.

    Can you please let us know your device's exact OS version?

    Did you install the app with admin privileges in the first place by the way?

    If you have any security software running on the affected computer, could you temporarily disable them and try again?

    Let us know of any updates!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!