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Forum Discussion
Dropbox desktop installation fails on Windows 11.
The installer ran (twice), but nothing results afterwards. The Desktop program is nowhere to be found. No error codes.
Hannah
Dropbox Staff
Dropbox StaffHey Geoff S.10, it might sound unimportant, but can you restart your computer to see if that helps?
I restarted. Still nothing. There is, and has been for a long time, a Dropbox icon in my Start menu. But all it does is open Win Explorer to the Dropbox folder. It's just acting like a shortcut to the folder. It doesn't run anything like a desktop version of Dropbox.
What is the executable and where is it stored? Maybe the Install just isn't creating a shortcut to the EXE file. If you can tell me where t it ius I'll just try to run it directly from WIn Explorer.
It's odd that the installation runs for about 30 seconds and then just disappears with no completion or error message. Bizarre.....don't you test these things before you release them?
- Megan
Hey Geoff S.10, let me jump in here too!
You should have two Dropbox icons. The bigger one which works like a shortcut to your Dropbox folder, and the little Dropbox icon on your taskbar, which should open up the app.
Out of curiosity, have you tried accessing your Windows application management, to see if the app shows up there?
When you open your resource monitor does it look like the app is running? If I were you, I'd try uninstalling the app first, and then reinstalling it.
I'll be waiting for your updates!
Megan,
Deinstalled Dropbox Capture, since it's redundant with many competing apps and is going away.
Deinstalled Dropbox.
Restarted.
Ran the Desktop install again.
Still nothing at completion.
Is "the app" (little icon in the taskbar, which has been there literally FOR YEARS, the desktop version? I expected a real window to open up with Dropbox menus and functionality. Maybe my expectations are incorrect..is "Dropbox Desktop" really only the little popup that shows when I click on the taskbar icon, and then goes away if I click anywhere else on my screen? If so, all the blurbs you're putting out are misleading and I've wasted a lot of time.
- Megan
Hey Geoff S.10!
This is the little icon that should open up your app and here is how you can access the app's preferences.Do you see it visible on your taskbar?
