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Carlo C.'s avatar
Carlo C.
New member | Level 2
10 years ago

Dropbox does not appear on tray box, does not start at start up, does not sync files - Windows 7

I have the latest version of Dropbox 3.2.6. Its been about 3 days that dropbox wont work on one of my systems running Windows 7. It was working and syncing fine a few days ago. Now I try to check it ...
Desktop
Setting up the apps
Windows
  • tradeshowjoe's avatar
    tradeshowjoe
    8 years ago

    I have been struggling with this as well. Finally resolved!!!!!!!!!!! I had given up all together. Today I plugged my phone into my cpu to transfer photos manually. When I got done a Dropbox window opened up asking me to sign in. Once I did, the computer started syncing, and I am back to working just fine!

  • shawncoons's avatar
    shawncoons
    8 years ago

    Same problem. Right-clicking on Dropbox and Running as Administrator worked for me.

  • Jane's avatar
    Jane
    8 years ago
     
    Thanks for the swift reply!
     
    Just a quick question here to determine the case. Can you access the website version of Dropbox from the same network or are you having issues connecting to the website as well? Seems like a firewall, security program, proxy or VPN is blocking the Dropbox desktop. Can you make sure that these steps are followed for the configuration of your firewall and that the domains listed here are allowed or whitelisted? 
     
    Secondly, could you reply here with a screenshot (omitting personal info) of what you're seeing? It would be really helpful in locating the case. 
     
    Will be awaiting your message here! 
     
    Warm regards, 
    JaneA
  • wheeler47's avatar
    wheeler47
    8 years ago
    Uninstalling, rebooting, reinstalling with the Firewall turned OFF worked for me. Thnx!
  • Ralf L.'s avatar
    Ralf L.
    8 years ago

    A reinstall fixed it for me.

srlake314's avatar
srlake314
Explorer | Level 4

Going to where the file is and running as Administrator did not work for me even still.  I've uninstalled, reinstalled, hooked phone up, etc, and still, it doesn't run.  It's fine to access on my laptop and phone.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there srlake314, apologies for getting in touch with you with a slight delay. As you’ve mentioned that you’ve already tried to work on that on your own, would it be okay if I sent you a brief message on the email address connected to your Forum profile, in order to investigate the behavior you’ve reported here in a bit more depth together? 
 
Thanks for posting us here on the matter & I’m looking forward to hearing back from you! 
  • srlake314's avatar
    srlake314
    Explorer | Level 4
    7 years ago

    Yes, please help!!!!
    [personal information removed by moderation for security reasons]

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      I appreciate your speedy confirmation srlake314! I’ve made sure to reach out on your Forum email address via email. Please have a look at your inbox whenever you have some spare time & we’ll take it from where you’ve left off when you were working on that on your own. Thanks again & I’ll be awaiting your next message!

      • divisiblebyzero's avatar
        divisiblebyzero
        New member | Level 2
        6 years ago

        FIXED!!    right-click on Dropbox.exe executable in /Program Files (x86)/Dropbox/Client folder, select Troubleshoot Compatibility.  A necessary but missing Windows patch had not been applied so it installed it and voila!  all was right in the world again.

        SYMPTOMS:
        When launched from Start menu or via startup (both as standard user and as Administrator), Dropbox would not run (did not appear in Task Manager Process list) and did not appear in system task bar.  All changes, attempts to fix, etc. failed until I found the Troubleshoot Compatibility entry.

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