Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

jvdnieuwendijk's avatar
jvdnieuwendijk
Explorer | Level 4
11 months ago
Solved

Dropbox folder missing from Locations section in Finder Sidebar

Hi,   I am working on a Mac Studio (2023) running macOS Sonoma. 14.14.1. (screenshot 01).   I am working with an Up to Date version of Dropbox. Dropbox 196.4.6900 (screenshot 02).   This Dropbo...
desktop
Mac
Setting up the apps
  • Walter's avatar
    Walter
    11 months ago

    Hey jvdnieuwendijk - sorry to hear you're having issues with this.

     

    Could you sign out of the desktop app, quit and relaunch it after rebooting your computer and let us know if this persists? 

     

    Thanks so much! 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey jvdnieuwendijk - sorry to hear you're having issues with this.

 

Could you sign out of the desktop app, quit and relaunch it after rebooting your computer and let us know if this persists? 

 

Thanks so much! 

jvdnieuwendijk's avatar
jvdnieuwendijk
Explorer | Level 4
11 months ago

Hi Walter,

Thank you for your quick reply.

I had tried logging out from Dropbox, rebooting, and logging back in Dropbox, without luck.

However, I had not tried a full system shut down after logging out of Dropbox. This did the trick; the folder appeared back in the Locations section of the Finder sidebar!

Thanks again!

Very best,
Jordy
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Glad to hear it's sorted now and thanks for the quick update on this, Jordy.

     

    See you around the Community and have a  wonderful week ahead! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!