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Forum Discussion
Dropbox for MacOS is now ready
I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, b...
Jay
Dropbox Staff
Dropbox StaffHi Grokitas, thanks for bringing this to our attention.
Could you try clicking the various sections of the desktop app, such as Sync history and so on, and ensure that no yellow notifications appear there?
Keep me updated with any progress!
I have the same problem on macOS Ventura 13.0.1.
The Icon in the menu bar of the OS displays a new Notification. In the dropdown, there is a message "Dropbox for MacOS is now ready. Update Dropbox to use it on the latest version of macOS." This is already weird because I have already installed the latest version of dropbox. (161.4.4923)
After clicking on "Getting Started" below this message a new window opens. The first dialog tells me that the dropbox folder and files will be moved to a new secure location on this Mac. Hovering the "secure location" displays the location. After continuing and clicking on "Start" on the second dialog dropbox is going to restart.
After restarting the "secure location" does not exist (dropbox still using the old directory) and there is no "new shortcut in the Finder sidebar". The Notification on the icon in the OS menu bar is still there.I am repeatedly getting this pop up, and I've repeatedly followed the steps the installer gives me, and have restarted numerous times, but the prompt returns immediately again, and is almost permanently on my screen.
I am not clear from this forum what actually resolved the issue for others. Can someone please help?
Here are the steps I'm doing:
PoP up appears (Dropbox for macOS is now ready...")
Click the pop up (no response in this latest attempt, so I try a different way)
Going to the menu bar at the top of my Mac, click on the dropbox icon (with the orange 1 notification over it)
Click on the link to take action
"The latest version of Dropbox for macOS is now ready" (I know! Already installed, but I'll try again)
Click on Continue
"After the move, we'll confirm that your files are safe" (I click on start)
Box refreshes, icon on bottom left shows syncing progress
Sign in prompt, sign in again
"Well done! Dropbox is installled" (I don't believe you)
I click next
"Choose how to sync your files" (I choose make files local, I click "continue with basic")
Various prompts start appearing to back up external drives, I choose "Don't ask me again" and "Not now" (I'd like not ever, but I assume both of those together mean that)
"Want to keep your Mac backed up?" (no I don't, so I deselect all 3 folders, and now "Set up" is greyed out (IS THIS THE PROBLEM?), so all I can choose is "Not right now" so I select that
"Continue without backing up Mac?" (yes, I just said that, I select "Continue to Dropbox")
Finder appears, dropbox is there, but it appears to have the same path it always had, not sure if that's a problem
....and hooray, my notification area still says "Dropbox for macOS is now ready" and the menu bar icon still has an orange 1....
I'm not going to restart again
Can someone please help, this is driving me a bit nuts.
- Megan
Hi cantado, thanks for posting here!
It might sound trivial, but have you tried re-starting your device at all, and then following the same steps?
Also, feel free to attach some screenshots in your next reply, in order for me to get the visual too.
Thanks a bunch!
Hi Megan,
Sometimes the trivial solutions are the best. Restarting the device and following the steps solve the notification problem. The "secure location" is created and I have the new shortcut in the Finder sidebar.
Thanks a lot.
Further to this i see the usual Green ticks vanishes and so does the Blue sync buttons vanishes in the new setup
Whenever a file is updated in the folder i see a cloud icon on the folder only when i click the cloud icon vanishes indicating the folder is updated. Does this mean that auto sync has stopped in drop box?
I am having the same issue of going through the entire "Dropbox for macos is now ready" process, several times, restarting, doing it again and again and again; restarting and doing it again. I have Dropbox as a login item on my 2021 M1 iMac running the most current version of Ventura. If I hover over the DB icon in my menu bar it says 168.4.4802 is up to date, whereas in Finder/Applications is shows my version as 168.4.4923, which I believe is the current version. If I quit DB from the menu bar, and then start up from within Finder/Applications, it places the DB icon back up there on my menu bar, but hovering over it still shows 168.4.4802 is up to date. I'm really getting tired of this.
I'm really sick of this issue too and how long it seems to have been an issue without resolution. I was interested in your post mike15gp and so I looked to see which versions I had displayed in the menu bar and in the Applications folder on my Mac, both appear to be 168.4.4802 so I don't seem to have exactly the same symptoms as you
I must apologize; I misspoke, and it's important to acknowledge that I did. I said that in Finder/Applications, my DB version was 168.4.4923. In fact it was 161.4.4923, which would not seem to be the current version. Everything I previously said about following the update process is accurate. I still show a badge in DB on my menu bar, wanting me to update. DB is working fine otherwise.
