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Forum Discussion

Rinconman's avatar
Rinconman
Helpful | Level 7
8 months ago

Dropbox for macOS on File Provider - Right Click does not work and No Icons

I am have DB for Business. I have been a windows user but just got a new Mac Air with the M3 chip.  On latest Mac OS.  I installed DB.  After Install, I turned on in my Admin Console to allow Dropbox...
Desktop
dropbox business
Install
Mac
  • Megan's avatar
    Megan
    8 months ago

    Hey Rinconman, thanks for posting here today! 

     

    Keep in mind that a file or folder with no icon means that it has been opened either by double-clicking or through a third-party application and synced.

     

    So, essentially this is normal for folders, no icon means there is at least one available file in the folder, but no online-only files. There can also be files that are available offline in the folder.

     

    You can see more about this here. 

     

    You should be able to follow the correct, normal steps of right clicking on your content, and choosing the online-only status for them. 

     

    I hope this clarifies!

frogalope's avatar
frogalope
Explorer | Level 4

Hi. I also lost the icons. AND the ability to right-click.

 

I'm having a major problem. Somehow my files switched to offline and clogged my hard drive. When I try to go change files to online-only, Dropbox says I can't sync because I don't have enough hard drive space. When I make room, Dropbox repopulates the files I want online only. I can't even copy over folders because they are in action. I can't do anything.

 

Thanks!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey frogalope - sorry to hear about this.

 

Could you please let us know your device's exact OS version and the status and version of the desktop app as showing in your menu bar at the moment?

 

A screenshot of any errors you might be getting would also help! 

  • frogalope's avatar
    frogalope
    Explorer | Level 4
    8 months ago

    Hi Walter. Thanks for the help.

     

    I am running OS 12.7.4 and DB 195.4.4995. Here are some screenshots. Today I was able to right-click a few files but it doesn't look like it usually does.


    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Thanks for the screenshots and the additional information frogalope 

       

      Could you update to the latest version of the app from this page and let me know how it goes? 

      • frogalope's avatar
        frogalope
        Explorer | Level 4
        8 months ago

        Thanks again, Walter. After the download and install, for a second it started looking like it was going to crank. Then I got the message that syncing is interrupted. My hard drive space went from 23 gigs available to 15.

         

        Thanks,

        Jackie

         

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