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Sergo44's avatar
Sergo44
Explorer | Level 3
9 months ago

Dropbox freezes on Realme 11 pro, after logging in

Hello. I have a new realme 11 pro, and dropbox freeze after login. Look video https://youtu.be/B2GRbKj2Q10?si=VFZOgLUmOlCYv-i0
Mobile
Setting up the apps
upgrades
  • Walter's avatar
    Walter
    9 months ago

    Hey Sergo44 - sorry to jump in here, but could you try completely uninstalling the app from your device and re-installing it anew?

     

    If you're on the Basic plan, make sure that you're not connecting more than 3 devices to your account as you might hit your account's device limit. 

     

    Should the issue persist, please send us a screenshot of the error or the last screen you can get to.

     

    Thanks so much! 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago

What OS is it using? 

What version of Dropbox?

  • Sergo44's avatar
    Sergo44
    Explorer | Level 3
    9 months ago
    Phone - Realme 11 Pro, Android 13, stock, all updated. Dropbox - latest from Google Play
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey Sergo44! Have you tried reinstalling the app? 

       

      Also, if you have time before it freezes, can you try clearing its cache, and then reinstalling?

       

      Let me know how that goes.

      • Sergo44's avatar
        Sergo44
        Explorer | Level 3
        9 months ago

        Hello! Yes, ofcouse I clear cache and try to reinstall app more than one time. I Make bug report it develop section and found some loop

         

        ...
        time="2024-02-22 23:41:48" type=ACTIVITY_PAUSED package=com.dropbox.android class=com.dropbox.android.activity.payment.PaymentSelectorActivity instanceId=170669077 taskRootPackage=com.dropbox.android taskRootClass=com.dropbox.android.activity.DbxMainActivity flags=0x0
        time="2024-02-22 23:41:48" type=ACTIVITY_RESUMED package=com.dropbox.android class=com.dropbox.android.activity.DbxMainActivity instanceId=242089612 taskRootPackage=com.dropbox.android taskRootClass=com.dropbox.android.activity.DbxMainActivity flags=0x0
        time="2024-02-22 23:41:48" type=ACTIVITY_PAUSED package=com.dropbox.android class=com.dropbox.android.activity.DbxMainActivity instanceId=242089612 taskRootPackage=com.dropbox.android taskRootClass=com.dropbox.android.activity.DbxMainActivity flags=0x0
        time="2024-02-22 23:41:48" type=ACTIVITY_RESUMED package=com.dropbox.android class=com.dropbox.android.activity.payment.PaymentSelectorActivity instanceId=102980402 taskRootPackage=com.dropbox.android taskRootClass=com.dropbox.android.activity.DbxMainActivity flags=0x0

        ...


        Full bug report here attached

         

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