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Forum Discussion
Dropbox freezes on Realme 11 pro, after logging in
Hello. I have a new realme 11 pro, and dropbox freeze after login. Look video
https://youtu.be/B2GRbKj2Q10?si=VFZOgLUmOlCYv-i0
Hey Sergo44 - sorry to jump in here, but could you try completely uninstalling the app from your device and re-installing it anew?
If you're on the Basic plan, make sure that you're not connecting more than 3 devices to your account as you might hit your account's device limit.
Should the issue persist, please send us a screenshot of the error or the last screen you can get to.
Thanks so much!
Today I capture screen in English, and make a bug report (on screen)
Video: https://youtu.be/cMQKUoXLUaU?si=2tAc52b1VCa_xN-o
Bug report: https://www.dropbox.com/scl/fi/7lnjsto5ijvuxf21ysvq3/bugreport-RMX3771RU-SP1A.210812.016-2024-02-23-13-50-27.zip?rlkey=j0tcfgjkclj0vh828d9x0hpqw&dl=0
Video: https://youtu.be/cMQKUoXLUaU?si=2tAc52b1VCa_xN-o
Bug report: https://www.dropbox.com/scl/fi/7lnjsto5ijvuxf21ysvq3/bugreport-RMX3771RU-SP1A.210812.016-2024-02-23-13-50-27.zip?rlkey=j0tcfgjkclj0vh828d9x0hpqw&dl=0
Walter
Dropbox Staff
Dropbox StaffHey Sergo44 - sorry to jump in here, but could you try completely uninstalling the app from your device and re-installing it anew?
If you're on the Basic plan, make sure that you're not connecting more than 3 devices to your account as you might hit your account's device limit.
Should the issue persist, please send us a screenshot of the error or the last screen you can get to.
Thanks so much!
- Thanks, I disconnect old phone, clear app cache and it solved the problem https://youtu.be/fmhyrPR1qHs?si=ClyczJYqSUtjkgpk
