We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

yzf125's avatar
yzf125
Helpful | Level 6
7 years ago

Dropbox icon greyed out says updating account for weeks now

Can someone help me. Dropbox is not working and is grayed out saying, updating account. but its been this way for weeks now, I also can not acces my files on the web by selecting the web icon ? But t...
Desktop
Setting up the apps
  • yzf125's avatar
    yzf125
    6 years ago

    I have resolved this issue !!!!  The problem that caused this was "" Dell Back Up and Recovery "" !! It had to be disabled or removed all together. I chose to disable it and my problem is fixed !

     

    I found this resolution through another issue I was having at the same time. Here is the link to the prosses to disable DBR.  

    https://www.3dflow.net/zephyr-crash-dell-backup-recovery-qt-known-issue-fix/ 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Thanks for the info, we’ll need to investigation this info further. 
 
Would it be okay if we message you at the email address associated with your forum profile?
yzf125's avatar
yzf125
Helpful | Level 6
6 years ago

I have resolved this issue !!!!  The problem that caused this was "" Dell Back Up and Recovery "" !! It had to be disabled or removed all together. I chose to disable it and my problem is fixed !

 

I found this resolution through another issue I was having at the same time. Here is the link to the prosses to disable DBR.  

https://www.3dflow.net/zephyr-crash-dell-backup-recovery-qt-known-issue-fix/ 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for keeping us posted! Let me know if the issue re-occurs in the future. :)

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!