We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Charlotte L.'s avatar
Charlotte L.
New member | Level 2
10 years ago

Dropbox icon keeps disappearing from system tray.

I have Windows 8.1 and use classic shell. The Dropbox icon keeps disappearing from the system tray. I followed the instructions for keeping icons in the system tray, but it does not work. I use the option Nofification Area icons. The check box to show all icons and notifications in the taskbar is checked. However, the icon disappears. For version 3.03

  • Herbert S.7's avatar
    Herbert S.7
    New member | Level 1

    I tried Charlotte's suggestion from last February on my Win7 machine and that didn't work.  It's odd that it works just fine on my new Win10 laptop.  I've even tried re-installing without success on getting the task bar icon to appear.

  • Bob M.36's avatar
    Bob M.36
    New member | Level 1

    Using Windows 7.1 Professional on Dell Inspiron 3847 desktop.  Everytime I reboot my computer, my Dropbox icon disappears from my system tray and I have to re-install Dropbox to get it back.

  • Sita S.1's avatar
    Sita S.1
    New member | Level 1

    I am using windows 10, and yes, I am experiencing this dropbox icon disappearing from the system tray menu.

    Charlotte L's steps doesn't work for me. install and reinstalling dropbox, does work, to make the icon appear, but it bothers me a lot, if i have to keep on install and reinstalling dropbox to make the icon appear the system tray. 

    The reason why it disappeared, is because I did not want dropbox to automatically sync. So i paused it. However, i usually turned off my computer with the sync processed paused. I thought this was the problem. So after reinstalling my dropbox, i tried to exit the dropbox, by right-cicking the icon. And you can all guess what happened....the icon disappeared....

    Tried to do Charlotte L's steps, didnt work again..tried to browse to find solution, and it all doesnt work, because the solution available in the internet is almost similar with Charlotte's step.

    One day, only once...i tried to right click the dropbox icon from my file explorer, and it suddenly appear. However, it never work again for me :(

    Is there anyone still having the same problem with me? The only way to reappear dropbox icon is by reinstalling it again :(

    I need to pause sync, because i don't have an unlimited access to the internet. Anyone can help me solve this problem?

  • Bob M.36's avatar
    Bob M.36
    New member | Level 1

    Once you have Dropbox reinstalled and the icon is back in the system tray, right-click on the icon.  Then left-click on the settings "gear" icon in the upper right hand corner.  A menu will drop down and the third item down in the list is "Pause Syncing".  To keep Dropbox automatically re-loading in your system tray at startup, left-click on "Preferences", then in the popup box that appears, check the option that says "Start Dropbox on system startup".  That has been working for me.

    Bob M.

  • Roy K.2's avatar
    Roy K.2
    New member | Level 2

    Similarly, I am running Dropbox 5.4.24 on Windows 10 and the icon on the start menu disappears. Files on in the dropbox folder on my computer are not found when I go into Dropbox.com (and are not being shared with other people).    I have reinstalled (online and off-line).    When I run the program fro the search bar at lower left, the white icon appears in the start bar. When I hover over the white icon, it says that DB is starting.  If I double-click a menu opens saying that there are 649 files to sync. Then the icon disappears.  Not running in task manager either.  Words of wisdom?

     

  • ZigZagZio's avatar
    ZigZagZio
    New member | Level 2

    THIS IS BY FAR THE BEST SOLUTION FOR ALL THE MISSING TRAY ICONS TO RETURN  (WINDOWS 7)

     

    1)  Run 'regedit.exe'   (Without the quotes)

    2)  Goto key 'HKEY_CURRENT_USER\Software\Classes\LocalSettings\Software\Microsoft\Windows\CurrentVersion \TrayNotify

    3)  Delete keys 'IconStreams' & 'PastIconsStream', then close regedit

    4)  Right click on Taskbar, Click on Start task manager, Go to Processes and kill explorer.exe

    5)  Go to Applications in the task manager, Click on New task,  and then type 'explorer.exe'  (Without quotes)

     

    Explorer will now reboot and woohoo, your icons should all return. Works like a charm

    6)  The Final step is to then click on little up arrow in the traskbar and customize which icons you want to appear on the tastbar.

     

    .

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!