Forum Discussion

heronviewer's avatar
heronviewer
Helpful | Level 5
3 years ago
Solved

Dropbox installer not working. Keeps installing over and over

I am trying to install the Dropbox app on a new Windows 11 computer.  The installer runs and downloads, but on completion of that, it just starts to download again.  It keeps doing this until I stop it with the task manager. I am not getting anywhere with this !

Suggestions please ?  The only oddity I can see is that it is 32 bit whereas Windows 11 is 64 bit.

Robert.

desktop
Dropbox Basic
Install
Setting up the apps
Windows
  • heronviewer's avatar
    heronviewer
    3 years ago

    Thanks.  I have Windows Defender, but I shut it down before attempting to install the programme.

    I'll try the offline link now.

    Robert.

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey heronviewer, let's see what we can find on this! 

     

    Can you try using the offline installer? It can be found here. 

     

    Also, is there any antivirus, or firewall that could be preventing Dropbox from installing to your device? 

     

    Keep me posted!

    • heronviewer's avatar
      heronviewer
      Helpful | Level 5
      3 years ago

      Thanks.  I have Windows Defender, but I shut it down before attempting to install the programme.

      I'll try the offline link now.

      Robert.

       

       

      • heronviewer's avatar
        heronviewer
        Helpful | Level 5
        3 years ago

        That worked perfectly !  Many thanks.

         

        Robert.

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