You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

gordon62's avatar
gordon62
New member | Level 2
4 years ago

Dropbox is not starting and syncing on my new MacBook Air

I recently bought a new MacBook Air - M1 2020 running Mac OS 11.1 - (20C69) - and migrated everything from my old MacBook.     I noticed that dropbox had stopped syncing new local files created o...
Desktop
Mac
Setting up the apps
Sync
salpal's avatar
salpal
New member | Level 2

I am not able to figure out how to do this and Apple told me that dropbox hasn't written the software yet? Wondering if I need to discontinue my subscription until this is done?

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey salpal, thanks for joining us on this thread. 

If you have the desktop app installed, could you try manually launching it from your applications menu?

In case you get any error messages, send us a screenshot so that we have a better visual of it.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!