Forum Discussion

Elektra's avatar
Elektra
Explorer | Level 4
3 years ago

Dropbox looks for programme on wrong drive after BIOS update

Hi, I've PC running Win 11 with two drives. C: HDD and D:SDD   I recently moved Dropbox from C to D, and changed the location in Settings via Taskbar. However, after a BIOS update this week, Dr...
desktop
Error Messages
Windows
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Elektra, could you attach a screenshot showing the exact error message you got?

shynimol400's avatar
shynimol400
Explorer | Level 3
3 years ago

Hi Megan

 

I did follow the steps outlined to change the location.

Bizarrely, today, the Dropbox program is now working and synching OK. The icon has returned.

 

However, another error is happening. I opened a document that I wanted to edit and save with a new file name in the same folder. But it failed and I got an error message saying it couldn't access the folder. I was then forced to save in main documents again.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey shynimol400, sorry to jump in, but could you send us a screenshot of the exact error you're getting so that we can have a visual too?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!