We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

mwdiers's avatar
mwdiers
Helpful | Level 5
3 years ago

Dropbox macOS Beta (fileproviderd based Dropbox) is an absolute nightmare!

I made the mistake of opting in to the Dropbox beta which is based on macOS fileproviderd integration, which the update notice insisted was perfectly safe. It is anything but. For the record, I am on...
Desktop
Install
Mac
Uninstall
VictorYan's avatar
VictorYan
Explorer | Level 4

After installing Beta Build 163.3.5425 on my iMac 24" with latest macOS Ventura 13.0.1, files could not sync with Dropbox cloud version.

 

The desktop app is taking forever to index the files.

 

Please advise if there is any solution or how could I restore the desktop app to stable version.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi VictorYan, thanks for bringing this to our attention.

 

If you're using the beta app, then it can take some time for the indexing to complete. 

 

Has the location for your Dropbox folder changed to the CloudStorage location?

 

This will help me to assist further!

  • VictorYan's avatar
    VictorYan
    Explorer | Level 4
    2 years ago

    I believe the folder has changed to CloudStorage location

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks, as the files have moved to that folder, then it would take some time as the app needs to re-index the new location and the files within it.

       

      I'd recommend allowing more time for the app to process these changes, which can vary depending on the number of files syncing to your machine. 

      • alexkolodko's avatar
        alexkolodko
        Explorer | Level 4
        2 years ago

        Hi! I have same issue: infinite indexing files few days. How much time need app for this?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!