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Forum Discussion
Dropbox Menu won't load on my MacBook Air 2022 (M2 chip)
This has been an ongoing issue since I upgraded my computer to a MacBook Air 2022 (M2).
I install Dropbox but the menu never shows at the top of the screen. I have had this discussion with Support...
Hannah
Dropbox Staff
Dropbox StaffHey Elliot J.1, thanks for bringing this to our attention.
Can you please clarify if the Dropbox icon is also missing from your menu bar?
Or does it exist and you are clicking on it, but the menu window just doesn't load?
Also, please send over the ticket number from the communication you had with our support team, so we can look it up in our system.
Thanks.
Hannah -
Thank you. The ticket # is 18032962, and the last conversation I had with support was on 8/10/22, basically because it appeared to be working.
I have done some additional testing and it appears that the latest version 155.4.5493 does work on my Air (M2) when in Safe Boot.
I rebooted into full mode and started testing items that autoload and may have found the problem. When I quit Parallel's Toolkit which does autoload, the dropbox menu did show in the top menu bar and appeared to work normally. I am still testing to make sure this is the problem and I will reach out to Parallel to see if this problem has been reported to them.
I will update this message as I continue to work the issue.
Elliot
- Hannah
Thanks for this info Elliot!
Do update us with any news you may have.
See you around the Community. 🙂
Hi, I have the same problem with Dropbox but I don't have Parallel installed. Google Drive also appears to behave like Dropbox. Maybe a common problem?
What solution did you find for Dropbox?
Thank you!
I haven’t found a solution that consistently works
Same problem here and I've tried everything. It's broken. When can we expect a fix?
- Jay
Hi RickSaphire1, what version of the Dropbox desktop application are you running, and what Mac OS do you have?
Hello,
Everything is 100% current to November 1, 2022. Interestingly, once in a while I will see the Dropbox icon appear in the menu bar and by the time I try to click it, it vanishes. My problem is on my MacBook Air, 24" 2022 M2 chip running Ventura 13.0.
- Megan
Hey RickSaphire1, sorry to jump in here!
Have you tried uninstalling, then re-installing the app, by any chance? If not, would you mind giving it a go, and seeing how it turns out?
Also, if you hover your mouse over the little Dropbox icon (the one next to your WiFi) what number do you see? That would be your app's version.
I have done all of this. the app changes often. I turned auto updating and turned it on again. I haven't the time to troubleshoot.
