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Forum Discussion

colonialchurch's avatar
colonialchurch
Explorer | Level 3
3 years ago

Dropbox Not Connecting With Files on iPadOS

I recently switched to an iPad for work but when using Dropbox accessed through the iPadOS Files app, I frequently (multiple times a day now) have to sit and wait for up to 15 minutes or so before Dr...
iOS
Mobile
Setting up the apps
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi 3x3x3, how are you today?

 

Can you walk me through the steps you follow on your end when this happens? Also, which Dropbox version are you using on your iPad? 

 

Also, is this screenshot from your iPad's Files app?

 

Keep me posted!

3x3x3's avatar
3x3x3
Explorer | Level 3
2 years ago

Hi Megan - this particular screenshot is from Mail. However this occurs routinely with other apps as well, notably Safari. 

 

Dropbox has been added to the sidebar; in Mail the process is simply selecting the 'add file' button. In Safari on various sites when prompted to upload an image a similar file selection window opens. 

 

Selecting the Dropbox icon in the sidebar does not connect to Dropbox. I have removed/re-added the service but that does not solve the issue. Restarting the iPad solves the issue temporarily. 

 

Dropbox version is whatever is current from software update. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi 3x3x3, does your Dropbox mobile app have a passcode enabled on it for security purposes?

    • 3x3x3's avatar
      3x3x3
      Explorer | Level 3
      2 years ago
      It does not. I’ve also tried making specific files available offline, but the problem persists.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey 3x3x3, sorry to jump in, but could you try toggling off Dropbox from your iPad's locations in the Files app and then back on?

         

        Let us know if you see any improvements afterwards. 

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