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Dropbox notifications popup window is partially off screen; cannot access preferences
Dropbox popup window is partially off screen; cannot quit Dropbox. In Windows 10, in the task bar, I click on Dropbox icon in the task bar notification area and the Dropbox window pops up with the u...
Hello everyone!
This Dropbox app scaling issue has been brought to my attention. The issue can be resolved by making DPI scaling adjustments directly to the Dropbox application without making the change to your complete system.
Please follow the steps below to make these changes.- Open Windows File Explorer, then copy and paste this file path in the search bar:
C:\Program Files (x86)\Dropbox\Client - Right-click on the Dropbox application in this folder
- Select Properties and then click the Compatability tab.
- Select Change high DPI settings
- Check the box labeled Override High DPI scaling behavior
- Then, click the drop down menu and be sure that System (Enhanced) is selected.
- Click Apply to save the changes.
- Restart your machine and open Dropbox from the system tray.
Sorry for any inconveniences this may have caused. Please let us know if there are any further issues after making these adjustments.
- Open Windows File Explorer, then copy and paste this file path in the search bar:
Hannah
Dropbox Staff
Dropbox StaffHey Don Jensen, thanks for letting us know about this.
Is your screen zoomed in by any chance?
Can you send us a screenshot of how this looks for you, so we can have a visual?
Thanks!
I don't know what you mean by zoomed in this context. I don't know if Windows 10 has a zoom lens or if the scaling option in Windows suffices for what you mean by zoomed. I am accustomed to zooming in on a Macintosh and that is not what I see with the scaling options in Window's "Scale and layout" option in Display Settings. On the Mac 'zoom' actually zooms into the displayed screen; with one option therein truncates the visual area while zooming, and another zoom option is like a magnifying glass to a portion of the screen. Screen resolution and zooming works on the Mac. On Windows all-too-many applications have windows that are displayed partially or entirely off screen if the resolution isn't set high enough. I have only seen an application do that once while using Macintosh computers for 35+ years.
The takeaway for you is that less than a few weeks ago, whenever I wanted to shut down Dropbox I could click on the icon in the notification area and see the full Dropbox dialog drop down and then choose to quit the application. In addition, when I go to the applications list from the Windows Start menu, I Dropbox doesn't allow me to quit from there either. I suppose I could go into task manager and end the process—but that is really stupid programming on the part of Dropbox programmers to require ending the process just to temporarily quit Dropbox—especially considering that it worked previously! Apparently some update screwed up the notification area access to quit.
Here are two images of the Dropbox issue:
dialog hiding icon menu off-screendialog showing icon menu at top
