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Forum Discussion
Dropbox notifications popup window is partially off screen; cannot access preferences
Dropbox popup window is partially off screen; cannot quit Dropbox. In Windows 10, in the task bar, I click on Dropbox icon in the task bar notification area and the Dropbox window pops up with the u...
Hello everyone!
This Dropbox app scaling issue has been brought to my attention. The issue can be resolved by making DPI scaling adjustments directly to the Dropbox application without making the change to your complete system.
Please follow the steps below to make these changes.- Open Windows File Explorer, then copy and paste this file path in the search bar:
C:\Program Files (x86)\Dropbox\Client - Right-click on the Dropbox application in this folder
- Select Properties and then click the Compatability tab.
- Select Change high DPI settings
- Check the box labeled Override High DPI scaling behavior
- Then, click the drop down menu and be sure that System (Enhanced) is selected.
- Click Apply to save the changes.
- Restart your machine and open Dropbox from the system tray.
Sorry for any inconveniences this may have caused. Please let us know if there are any further issues after making these adjustments.
- Open Windows File Explorer, then copy and paste this file path in the search bar:
How do I report a Dropbox bug? I have already sought help for my issue on the Community Forum and got no help to solve it. Therefore I am left to assume it is a bug in a recent update to the Dropbox program code.
Megan
Dropbox Staff
Dropbox StaffHi Don Jensen, sorry to jump in here.
I would like for you to locate your Dropbox icon next to your WiFi, and hover your mouse there. That should give you the app's version.
Also, can you let me know how long this has been happening for?
The version is 152.44880. The pop-up also says "Up to date".
How long has this happened for? I cannot say precisely. I noticed it sometime during the last month or two.
I don't need to shutdown Dropbox every week…probably average 2 or 3 times per month…when I need to stop all Internet communications except for security reasons, a select application. Presently this requires (1) quitting the Dropbox processes because I cannot access the Dropbox menu, then restarting the computer to get Dropbox working again, or (2) changing my display resolution to reach the Dropbox quite menu, then changing it back afterwards; which is a nuisance and sometimes error prone since I have to remember or write down 4 different resolution parameters, e.g. 1600 x 1200 and 1360 x 768. That is a lot of machinations just to temporarily quit Dropbox. Nearly all other applications provide access to "quit".
- Nancy
Sorry for jumping in too, Don Jensen.
Can you please try something else with me and let me know if it works?
What I’d like you to do is to press Ctrl+ left click on the Dropbox icon instead. Do you see an option saying “Exit Dropbox” perhaps?
Ctrl+ left click on the Dropbox icon does not produce anything different than a single left click on the Dropbox icon; except it then requires another Ctrl+ left click to close the Dropbox pop-up window.
