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Don Jensen's avatar
Don Jensen
Helpful | Level 6
3 years ago

Dropbox notifications popup window is partially off screen; cannot access preferences

Dropbox popup window is partially off screen; cannot quit Dropbox.  In Windows 10, in the task bar, I click on Dropbox icon in the task bar notification area and the Dropbox window pops up with the u...
Desktop
Setting up the apps
  • Iliana-DBX's avatar
    Iliana-DBX
    2 years ago

    Hello everyone! 

    This Dropbox app scaling issue has been brought to my attention. The issue can be resolved by making DPI scaling adjustments directly to the Dropbox application without making the change to your complete system.

    Please follow the steps below to make these changes.

    1. Open Windows File Explorer, then copy and paste this file path in the search bar:
      C:\Program Files (x86)\Dropbox\Client
    2. Right-click on the Dropbox application in this folder
    3. Select Properties and then click the Compatability tab.
    4. Select Change high DPI settings
    5. Check the box labeled Override High DPI scaling behavior
    6. Then, click the drop down menu and be sure that System (Enhanced) is selected.
    7. Click Apply to save the changes.
    8. Restart your machine and open Dropbox from the system tray.

    Sorry for any inconveniences this may have caused. Please let us know if there are any further issues after making these adjustments. 

JMwambala's avatar
JMwambala
Helpful | Level 6
2 years ago

Hi there

Am Running Window 11pro

When I click on my Dropbox Icon. The pop windows is too big, I cannot see the Notification or settings or Account Icon.

 

I have tried uninstalling and reinstalling the app but no change..

 

Please advise.

 

Thank you!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey JMwambala, thanks for letting us know about this.

     

    Is your screen zoomed in by any chance?

     

    Can you please send us a screenshot of how the window appears for you?

    • JMwambala's avatar
      JMwambala
      Helpful | Level 6
      2 years ago

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the screenshot!

         

        Have your display settings been changed recently? Did you zoom the screen in perhaps?

         

        If you change it back to the default settings, what do you see?

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