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Dropbox notifications popup window is partially off screen; cannot access preferences
Dropbox popup window is partially off screen; cannot quit Dropbox. In Windows 10, in the task bar, I click on Dropbox icon in the task bar notification area and the Dropbox window pops up with the u...
Hello everyone!
This Dropbox app scaling issue has been brought to my attention. The issue can be resolved by making DPI scaling adjustments directly to the Dropbox application without making the change to your complete system.
Please follow the steps below to make these changes.- Open Windows File Explorer, then copy and paste this file path in the search bar:
C:\Program Files (x86)\Dropbox\Client - Right-click on the Dropbox application in this folder
- Select Properties and then click the Compatability tab.
- Select Change high DPI settings
- Check the box labeled Override High DPI scaling behavior
- Then, click the drop down menu and be sure that System (Enhanced) is selected.
- Click Apply to save the changes.
- Restart your machine and open Dropbox from the system tray.
Sorry for any inconveniences this may have caused. Please let us know if there are any further issues after making these adjustments.
- Open Windows File Explorer, then copy and paste this file path in the search bar:
I have exactly the same issue. I did a reinstall (twice) and also installed the latest stable version with no change. The Dropbox popup goes partially off screen. This is new and not something that happened in prior versions. Laptops (like my Dell 9430) automatically size the screen to a readable resolution (in my case (200%) and never has this been an issue (including my prior Dell laptop ) Not sure what changed but apparently others are experiencing the same issue. When I have 2 screens going with them set to "Extended Desktop" the Dropbox popup is partially on one screen and partially on the other.
- Hannah
Dropbox Staff
Hey DaveK1955, sorry to see you're having this issue.
Have you also tried our advanced reinstall, to see if that helps?
Yes I tried that as well. This is a recent phenomenon that just started. I've not had any prior issue. Also noticed that the popup will change in terms of how much of it is off the screen from time to time. This appears to related to not being able to properly size with the current screen. Also would be nice to have a way to move that window more toward the center when desired. Doesn't appear to be a way to do that.
