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Don Jensen's avatar
Don Jensen
Helpful | Level 6
3 years ago

Dropbox notifications popup window is partially off screen; cannot access preferences

Dropbox popup window is partially off screen; cannot quit Dropbox.  In Windows 10, in the task bar, I click on Dropbox icon in the task bar notification area and the Dropbox window pops up with the u...
Desktop
Setting up the apps
  • Iliana-DBX's avatar
    Iliana-DBX
    2 years ago

    Hello everyone! 

    This Dropbox app scaling issue has been brought to my attention. The issue can be resolved by making DPI scaling adjustments directly to the Dropbox application without making the change to your complete system.

    Please follow the steps below to make these changes.

    1. Open Windows File Explorer, then copy and paste this file path in the search bar:
      C:\Program Files (x86)\Dropbox\Client
    2. Right-click on the Dropbox application in this folder
    3. Select Properties and then click the Compatability tab.
    4. Select Change high DPI settings
    5. Check the box labeled Override High DPI scaling behavior
    6. Then, click the drop down menu and be sure that System (Enhanced) is selected.
    7. Click Apply to save the changes.
    8. Restart your machine and open Dropbox from the system tray.

    Sorry for any inconveniences this may have caused. Please let us know if there are any further issues after making these adjustments. 

DaveK1955's avatar
DaveK1955
Helpful | Level 6
2 years ago

Yes I tried that as well. This is a recent phenomenon that just started. I've not had any prior issue. Also noticed that the popup will change in terms of how much of it is off the screen from time to time. This appears to related to not being able to properly size with the current screen. Also would be nice to have a way to move that window more toward the center when desired. Doesn't appear to be a way to do that. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi DaveK1955, thanks for the added info! 

     

    Could you send me a few screenshots of this, in order for me to have a visual too?

    • DaveK1955's avatar
      DaveK1955
      Helpful | Level 6
      2 years ago

      Here's one where the right edge is off the screen so I can't grab the slider bar.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi DaveK1955, adgorn, what is the current resolution of your computer?
         

    • adgorn's avatar
      adgorn
      Explorer | Level 4
      2 years ago

      I submitted this before weeks ago.  It would seem you should have enough examples.

       

      Any progress to report on a resolution?

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