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Forum Discussion
sejutibasu
2 years agoHelpful | Level 6
Dropbox on Mac not starting after recent upgrade
Hello everyone!
I am using Mac OS Monterey 12.6.2
I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked oka...
- 2 years ago
Uninstalled Dropbox.
Deleted Dropbox folder.
De-linked the computer from online account.
Removed all temporary files following a Community post.
Installed Dropbox again, logged in, didn't use the update.
Dropbox folder back on user folder and not in Location.
Files syncing now.
Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service.
sejutibasu
Helpful | Level 6
Uninstalled Dropbox.
Deleted Dropbox folder.
De-linked the computer from online account.
Removed all temporary files following a Community post.
Installed Dropbox again, logged in, didn't use the update.
Dropbox folder back on user folder and not in Location.
Files syncing now.
Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service.
Bianchi Sound
2 years agoHelpful | Level 6
That's ridiculous. I have the same problem, with the added problem that since the "Upgrade" (LOL) any time I try to move files on my Mac desktop, the transfers are taking forever. Dropbox screwed something up with my file system somehow. I can't believe I'm actually paying for this. Maybe not for much longer...
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- sejutibasu2 years agoHelpful | Level 6
Sorry to hear about this. Hopefully going back to old settings/re-installing would work for you as well.
I saw many in the community are facing the same issue. This is still at Beta stage, to keep up with all the recent changes on Mac. Hopefully, the team will figure it out soon. I like the DropBox app. For the time being, I need to be patient and not click on the Beta upgrades.
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