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RomainT's avatar
RomainT
Helpful | Level 5
4 years ago

Dropbox passwords extensions (both for Firefox and Chrome) can't find desktop app on Windows

 Today the browsers extensions (both for Firefox and Chrome) stopped detecting the desktop app on my Windows computer (on my Mac it's working as expected).   I reinstalled both the desktop app (v...
Desktop
Dropbox Passwords
Setting up the apps
Windows
  • RomainT's avatar
    RomainT
    4 years ago

    Hi,

     

    I solved the problem by uninstalling Dropbox Passwords then reinstalled it.

    Apparently, the "reinstall" option of the executable is not enough (maybe because it doesn't enforce a reconnection).

    I still don't know why this bug happened all of a sudden, but here is how I fixed it.

     

    Thanks for the help anyway. 🙂

RomainT's avatar
RomainT
Helpful | Level 5

Hi,

 

I solved the problem by uninstalling Dropbox Passwords then reinstalled it.

Apparently, the "reinstall" option of the executable is not enough (maybe because it doesn't enforce a reconnection).

I still don't know why this bug happened all of a sudden, but here is how I fixed it.

 

Thanks for the help anyway. 🙂

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Glad to hear you were able to resolve this matter, RomainT.

If you need any further assistance, please let me know. Enjoy your week ahead!

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