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Jharn's avatar
Jharn
Helpful | Level 5
3 years ago

Dropbox preventing GPU to switch display mode

Hello   I have a gaming laptop with a discrete RTX 3070 GPU. Nvidia control center manages the switching of the display to the integrated or the discrete GPU, depending on the needs. It should sw...
Desktop
Error Messages
Sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    We have implemented a hardware acceleration toggle, and we would love if anyone experiencing this could test it out to make sure it solves the problem.

     

    Affected users on Mac can option + click on the tray icon and disable hardware acceleration from the drop down menu.

     

    Affected users on Windows can ctrl + click on the tray icon and disable hardware acceleration from the drop down menu.

     

    Let us know if this works!

     

    Regards,

    Ben

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Jharn, let's jump right into this! 

 

Have you checked to make sure you're using the stable version of the Dropbox app?

 

Here is how you can check: Locate your Dropbox icon, next to your WiFi and hover your mouse over there. That should give you a number. Can you share that with me?

 

Also, when did you first notice this behavior? 

 

Keep me posted, and we'll take it from there!

Jharn's avatar
Jharn
Helpful | Level 5
3 years ago

Thank you for your reply! Yes sure, I have version 160.3.4611 installed at this time.

I noticed this behavior right away when I purchased this brand new laptop 1 week ago.

I have installed and updated all drivers & Windows updates at this point as well.

 

Looking forward to your suggestions!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Jharn - sorry to jump in, but I just wanted to mention that our latest, stable version of the desktop app is 159.4.5870. You seem to be running a beta version at the moment. 

     

    Could you check if you notice this behavior on the stable version as well? 

     

    You can download it from this page. Just make sure to toggle off the 'early releases' switch from your account's settings online beforehand. 

    • Jharn's avatar
      Jharn
      Helpful | Level 5
      3 years ago

      Hello!


      I installed the version that you mentioned, but sadly it has the exact same effect.


      On a side note:

      The 'early releases switch' was already turned off in my settings and I installed the Dropbox application from the main Dropbox.com site (which installed that 160.3.4611 version. I didn't specifically go for any beta version (maybe this just became the next stable build yesterday or something?).

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi Jharn, just to clarify, which version do you have installed on the device at the moment?

         

        Also, feel free to have a look into this Help Center article, in regards to high CPU usage, and make sure you've excluded all possible factors. 

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