You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Rafa1955
2 months agoHelpful | Level 5
Dropbox signed me out on Android after updating the app via Google Play.
Uodated my Dropbox from Google Play (Motorola G8 Plus Android 14) and Dropbox logged me out.
Trying to login either via my google account or my CORRECT pwd I keep on getting the following mess...
- 2 months agoYes my Dropbox as I said was just updated.
I finally figured out what happened..
the latest update logged me out because I use free Dropbox in 3 devices. My windows laptop, my Android phone and my Android tablet.
However my former phone was listed as number 4 device linked, even though it has been inactive for over a year....
The new version of Dropbox included some more exhaustive check and decided to log me out. But instead of giving a clear message like "Exceeded allowed devices" gave that unknown error
I finally had to unlink both my old Android phone and my New Android which somehow was shown as 2 devices. that was weird.
finally could restablish connection
Mark
2 months agoSuper User II
Which version of OS are you now using?
Have you updated Dropbox on the device to the newest version?
- Rafa19552 months agoHelpful | Level 5Yes my Dropbox as I said was just updated.
I finally figured out what happened..
the latest update logged me out because I use free Dropbox in 3 devices. My windows laptop, my Android phone and my Android tablet.
However my former phone was listed as number 4 device linked, even though it has been inactive for over a year....
The new version of Dropbox included some more exhaustive check and decided to log me out. But instead of giving a clear message like "Exceeded allowed devices" gave that unknown error
I finally had to unlink both my old Android phone and my New Android which somehow was shown as 2 devices. that was weird.
finally could restablish connection
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!