Learn how to make the most out of the Dropbox Community here 💙.
Forum Discussion
Solved
Dropbox support for macOS 12.3
So I'm referring to https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support
Does this mean it will be 100% safe to upgrade to macOS 12.3 as long as I keep Smart sync to Loc...
You can never ever say its 100% safe - simply because you'd be using a Beta OS and also a Beta version of Dropbox. However, it should work well, but, be cautious of the fact it is beta at all levels.
I know previously at last minute notice Apple have changed how stuff worked in beta versions meaning stuff which used to work no longer did when updated to the next release so thats also something to be aware of.
Jay
Dropbox Staff
Dropbox StaffHi Rick_A, thanks for bringing this to our attention.
Could you please clarify exactly what issues you're experiencing on your devices?
Is this for all members of your team running Mac OS 12.3 or above?
This will help me to assist further!
Most of my staff are on MacOS 12.5.1 or higher.
In general we are having the expected issue with Creative Cloud apps containing linked assets. For example Illustrator, InDesign and After Effects all contain other files that are linked (not embedded) and can't be found or appear broken if the file is in "online-only" mode. Once the files are made availaable offline Illustrator and InDesign function normally.
However, for After Effects (and possibly Premier), we have found that linked files (images and videos) that are synced available offline return an error. that the file is damaged or the wrong format Opening the same After Effects file on a Mac running MacOS 11.x (Big Sur) dose not have the error. Re-linking the files fails unless they are moved to a new folder. Then the very same files link normally, until a different user on another computer syncs and opens the file. He will then get the same error and have to move the files again to get them to re-link. Below is a sample of the error.
- Megan
Hi Rick_A, thanks for posting here!
The best way to go on about this at the moment, is to keep the content offline, in order for you to be able to access it from other apps, without the trouble of receiving an error.
Keep in mind that, full support for macOS 12.5 and higher has started rolling out. Broader availability will begin in November as we work to preserve the reliability and quality of our sync experience.
If you need anything else, let me know!
