Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Anna R.5's avatar
Anna R.5
Helpful | Level 6
4 years ago
Solved

Dropbox support for macOS 12.3

So I'm referring to https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support Does this mean it will be 100% safe to upgrade to macOS 12.3 as long as I keep Smart sync to Loc...
desktop
Mac
Setting up the apps
  • Mark's avatar
    Mark
    4 years ago

    You can never ever say its 100% safe - simply because you'd be using a Beta OS and also a Beta version of Dropbox. However, it should work well, but, be cautious of the fact it is beta at all levels. 

     

    I know previously at last minute notice Apple have changed how stuff worked in beta versions meaning stuff which used to work no longer did when updated to the next release so thats also something to be aware of. 

kalysince83's avatar
kalysince83
New member | Level 2
2 years ago

Hi there, 

I'm on Mac Ventura 13.4.1.

I can only ever access the Dropbox Beta app through the icon in my menu bar. The dropbox app just opens my finder folder. The app from the menu bar said I needed to update, so I did. After it updated, it started to move ALL of the contents of my dropbox folder to a new location. It said it would take an hour and sync in the background. I'm hours in and it says it has 51,000 files to go. I'm exceptionally nervous about what's happening here. I updated the app because I was trying to set up an external hard drive, but was running into issues with the hard drive not showing up in Beta. Now my files are being moved and it's gonna take far longer than an hour!

 

I can still see and access all my files when I log into the Dropbox.com, but all of my files that I try to access through dropbox in the sidebar of my finder window have an empty cloud icon and say they're uploading. I can access them, but I'm not sure what's going on. None of them are stored locally, they're all on Dropbox. 

 

Can anyone shed some light on what is happening? Apologies if this is nothing to sweat; data storage & migration is not my forte! 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey kalysince83, thanks for taking the time to post here!

 

Indeed, this is the update to the new Dropbox for macOS app on File Provider.

 

I moved your post to a thread with lots of relevant info and you can also check this article.

 

Let us know if you're having any syncing issues.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!