Forum Discussion

hakkiocal's avatar
hakkiocal
New member | Level 2
2 years ago
Solved

Dropbox throws a javascript error

I started getting a JS error and then the Dropbox stops; cannot re start it. My system is Mac OS 10.12.6. I did advanced reinstall.  
desktop
Error Messages
  • Jay's avatar
    Jay
    2 years ago

    Hi hakkiocal, thanks for bringing this to our attention.

     

    It looks like you're running Mac OS 10.12, which is no longer supported for the Dropbox desktop application.

     

    In order to continue using the app, you'll need to upgrade the OS to a newer version.

     

    If you have any further queries, feel free to message back.

clsaunde1066's avatar
clsaunde1066
New member | Level 2
2 years ago

I'm getting the same error and I'm running Catalina 10.15.7


 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi clsaunde1066, let's jump right into this! 

 

Can you clarify if this happens when you start the app, or during a different process? 

 

Also, which version of Dropbox do you use on your end? You should be able to find this, by hovering your mouse over the little Dropbox icon, next to your WiFi on the menu bar.

 

Keep me posted! 

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