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Forum Discussion

gherson's avatar
gherson
Explorer | Level 4
2 years ago

"A JavaScript error occurred in the main process"

Initially Capture was working on a Windows 10 laptop, then I believe that the user attempted a reinstall of Capture without realizing it, and now the laptop is unable to run Capture:  Javascript error "Uncaught Exception:  Error: \\?\C:\Program Files\WindowsApps\dropboxcapture_90.0.5.0_x64_wkt425jdc3sga\app\resource...\apex.node is not a valid Win32 application." etc. immediately appears every time.  I haven't been able to fix this despite rebooting, Capture - Repair and Reset, and multiple re-downloads, removals, and re-installs of Capture. 

Desktop
Dropbox Capture
Windows
  • Mike DBX's avatar
    Mike DBX
    2 years ago

    Hello all,

     

    We released a fix for this issue on July 6th, 2023 in v103.9.0 of Capture.  For anyone who experienced this issue before that date, please try installing Capture again from https://www.dropbox.com/capture ðŸ™‚

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi gherson, thanks for bringing this to our attention.

     

    You mentioned that a user attempted the reinstallation of the program. 

     

    Was this on your computer, or a company-managed device?

     

    This will help me to assist further!

    • gherson's avatar
      gherson
      Explorer | Level 4
      2 years ago

      This is on a personal laptop. 

      (We aren't sure what exactly lead to the error.  I'm guessing from a description of events.)

      Thanks for your help.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Could you try quitting the normal Dropbox desktop application and then attempt to uninstall and reinstall the Dropbox Capture app?

    • James_GT_22's avatar
      James_GT_22
      New member | Level 2
      2 years ago

      I am having this same problem when trying to launch Dropbox Capture for the first time.  It has never run successfully.  The Dropbox app is installed on this system and works fine.  Windows 10 Pro.

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi James_GT_22, I'd be happy to help! 

         

        It might sound trivial, but have you tried re-starting your device, by any chance? What happens if you try to uninstall the app, then re-install?

         

        Let me know more!

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