You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
thie
4 years agoHelpful | Level 5
Dropbox tray icon menu
Since upgrading my desktop last month to Ubuntu 21.10 with Gnome 40.4 on X11 the Dropbox menu no longer pops up when I click the tray icon. The icon does get 'selected' when I hover the mouse over it.
My files are being synced just fine, so it is not a big deal since I can use the command-line if I would need to e.g. temporarily stop syncing. Still, I am wondering if more people have run into this issue. I have tried a few other Gnome extensions (like Topicons) while disabling the standard Ubuntu Appindicators, but to no avail. Reinstalling dropbox also made no difference.
My Dell laptop (Ubuntu 21.10/Gnome 40.4/Wayland) has exactly the same issue.
On the Lenovo laptop of my wife (Ubuntu 21.10/Gnome 40.4/Wayland) the popup menu does show up.
Does anybody have any idea?
This is how I can 'activate' the popup menu: first I double-click the Dropbox tray icon. After that it will pop up, whether I click left or right. Until I have done that, the menu does NOT appear on a left or right click.
Anyway, this is a simple workaround for a strange problem.
- thieHelpful | Level 5
Very odd, after some more clicking different mouse buttons at different positions within the icon a popup menu now shows on the desktop! It does have a different style (font, background color) than the popup menus from other icons in the tray area though.
However, after logging out and in again, the old situation (popup menu not showing) is restored.
- thieHelpful | Level 5
Well, I got it sorted, sort off. Initally it does not work, but after some random left- and right and simultaneous clicking multiple times, all of a sudden the menu pops up and from there on it just work then you click it.
Very odd nevertheless...
- thieHelpful | Level 5
This is how I can 'activate' the popup menu: first I double-click the Dropbox tray icon. After that it will pop up, whether I click left or right. Until I have done that, the menu does NOT appear on a left or right click.
Anyway, this is a simple workaround for a strange problem.
- KSM83New member | Level 2
I had the same problem but solved it.
I use Ubuntu 22.04.2 LTS.
1. Go to SETUP
2. Go to accessibility menu
3. Always show accessibility menu activate
Then the top tray icon will be activated.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!