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maynaus's avatar
maynaus
New member | Level 2
3 years ago

Dropbox unexpectedly quit on macos 12.1

I reinstall dropbox, restart, disable anti virus and still dropbox crash after 5 seconds with this error. What else can I do ?
Desktop
Mac
Setting up the apps
  • maynaus's avatar
    maynaus
    3 years ago

    I followed  that it working now:

     

    To resolve this problem, could you please try the following steps:

    1. Click on the Apple icon in the top left hand corner of your screen
    2. Select System Preferences...
    3. Then Security & Privacy
    4. Select the Privacy tab
    5. To make changes, you will need to click on the lock icon, and enter your macOS password
    6. Select Full Disk Access
    7. Check the box beside Dropbox
    8. Select Accessibility
    9. Check the box beside Dropbox
    10. Now please, attempt to restart the Dropbox desktop app.
Emi P.'s avatar
Emi P.
Explorer | Level 3
3 years ago

Hi,

 

I've had issues for months where the Dropbox desktop client quits and can't be opened again. Each time, customer support provides me with a link to reinstall Dropbox, and it works for a short time so we close the ticket, before it happens again. Done advanced reinstalls, had my security software customer support check if it was their software blocking Dropbox, but mostly at a loose end while I wait for the specialist team here to get back to me. The last time, Dropbox lasted for 6 days before quitting again. I think the time between installs is getting smaller. It had initially required just a computer restart as well, which doesn't work anymore.

 

The popup is "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox to resume sync and other features" - Close or Restart Dropbox. Restart Dropbox doesn't work.

 

Running MacOS 10.15.7

 

Any alternative thoughts appreciated.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Emi P., how are you today? 

     

    I've merged your question under this thread, since the OP mentioned a similar problem. Can you take a look at the steps mentioned above, and let me know if they worked for you? 

     

    Also, feel free to share your ticket number with me, so I can locate it on our system.

     

    Thanks a bunch! 

    • Emi P.'s avatar
      Emi P.
      Explorer | Level 3
      3 years ago

      Hi Megan,

       

      I've received these instructions before and they are still what they should be.

       

      My last ticket number is 17801216, but if you have access or whatever, most of my tickets are related to this.

       

      Emi

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the ticket ID and sorry to jump in here Emi 

         

        I was able to locate it in our system and passed your comments on to the agent handling your case. 

         

        You should be hearing from them shortly, but do let us know if you have anything else to add or ask in the meantime. 

         

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