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Forum Discussion
Solved
Dropbox unexpectedly quit on macos 12.1
I reinstall dropbox, restart, disable anti virus and still dropbox crash after 5 seconds with this error.
What else can I do ?
I followed that it working now:
To resolve this problem, could you please try the following steps:
- Click on the Apple icon in the top left hand corner of your screen
- Select System Preferences...
- Then Security & Privacy
- Select the Privacy tab
- To make changes, you will need to click on the lock icon, and enter your macOS password
- Select Full Disk Access
- Check the box beside Dropbox
- Select Accessibility
- Check the box beside Dropbox
- Now please, attempt to restart the Dropbox desktop app.
No this is not working at all - Appears to want me to sign in as it starts but I get a box that pops up saying the same thing over and over and over
Megan
Dropbox Staff
Dropbox StaffHey crystal772m, can you try an advanced re-install using these steps?
No that didn't work as well - I got the message with-thin seconds
- Hannah
Hey crystal772m, do you happen to have about 300K or more files in your Dropbox folder?
Because that could be a reason why this might be happening.
Can you try removing some folders from your Dropbox folder through selective sync, to see if that helps?
Hello
I have been having the same issue since last spring!! I had a ticket open, 18278250, but after several reinstallations and no progress the customer rep just dropped the ball.
The tech support simply did not get what was going on and kept asking the same questions over and over from what looked like a script, not paying attention to the answers otherwise questions would have changed!
I can only use the files if I make them local. Apps with linked files to the dropbox cloud do not longer recognize the links and have to relink after making files local. This is becoming unsustainable.
I am running macOS Monterey 12.6 on my Apple and have a Precision 5820 Tower running Window 11 Pro. Dropbox app is on both. I used to work just fine across platforms from the Dropbox cloud - after I run a OS update on the mac early last year, things went south.
I tried the step below on my apple computer and the end result is 1) conflicting versions of the files 2) the dropbox app on the apple computer now is existing by itself, 3) the error continues! so the situation just got worst!
Has anyone experienced the same and/or can actually help me?
Thanks a bunch
- Hannah
Hey rmatdrop, thanks for the nudge here and sorry to see you're having trouble.
From what I can see in your previous ticket, the agent had asked you to try and install a previous version of the Dropbox app, but there was no update on the ticket, so it was eventually closed.
Did you try what the agent suggested or have you contacted our support team since?
Hi Hannah
Yes I did all the various installs that were asked and nothing resolved the issue. It seemed we were just going in circle, but something happened back then, ie a message showed in my dropbox that there was a known issue with files online not being accessible by apps that was under investigation. Pop up windows started to appear when opening app asking if I wanted to continue knowing that the app may not be able to access the files remotely.
That has been the case ever since, and I keep having the "dropboxmacupdate quit unexpectedly" over and over.
After posting here and realizing that the thread was marked as "resolved" I jumped on the chat and did the upgrade to the latest version of the Dropbox app with the link provided by Arianna. That has not resolved the issue. dropbomacupdate keeps crashing, and apps continue to fail to load linked files unless these are made local.
