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Forum Discussion
Dropbox website is stuck loading when I try to login
So recently I've been trying to login into Dropbox on my laptop because onedrive is being a pain and won't work but everytime I put my password when logging in to get into my account it always gets s...
Thanks for the additional info, justaguy_4.
Can you please try again from Chrome, but this time from an Incognito window and let me know what you see?
Hannah
Dropbox Staff
Dropbox StaffHi there, justaguy_4, thanks for bringing this to our attention.
You should be able to use dropbox.com on most modern browsers.
However, dropbox.com works best on the two most recent versions of Chrome, Firefox, Microsoft Edge and Safari.
Can you try from one of those and let me know what you see?
Thanks.
Ive now tried and for some reason they don't work aswell, I've tried chrome and Microsoft edge but they were stuck on loading and on edge it did try to save the information aka the password and email but it was still stuck loading, I'm using Windows 11 Pro btw and also in the web browsers I noticed it didn't turn the refresh icon into a X and it's supposed to when you login because it's loading something and refreshing the page. It didn't help and also I can't use safari on windows because the only thing I could find was a official outdated installer for Windows XP from Apple
- Hannah
Thanks for the additional info, justaguy_4.
Can you please try again from Chrome, but this time from an Incognito window and let me know what you see?
- Thank you for the help! I realized i just needed to change my password and it worked! At first it worked at second it didn't work but at third it finally worked! Thank you
