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Charl E.'s avatar
Charl E.
Helpful | Level 5
3 years ago
Solved

Dropbox Windows 10 app stuck on 'connecting'

My Windows 10 Dropbox app v. 169.4.56874 gets intermittently stuck on 'connecting' and displays a greyed out icon in the system tray. I have a fast wired Ethernet connection, I have allowed Dropbox i...
desktop
Setting up the apps
Windows
  • Charl E.'s avatar
    Charl E.
    3 years ago

    I think I *may* just have solved the issue. I uninstalled and reinstalled the app. Then I right-clicked on the dropbox.exe file, and opened Properties. Then I ran the compatibility troubleshooter in the Compatibility tab. This suggested I should run in Windows 8 compatibility mode (no idea why; my Win 10 install is completely up to date). But I set it to that and now it seems to be running properly.

     

     

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Charl E., I'd be happy to look into this with you! 

 

I'm glad that you mentioned that you have allowed Dropbox in your firewall, and that the connection issue you're experiencing isn't related to any antivirus on the device. 

 

Could you try some additional troubleshooting steps related to the issue at hand, that I had mentioned here, and let me know more? 

 

Keep me posted!

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