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TimDb's avatar
TimDb
Helpful | Level 6
3 years ago

Dropbox wont appear after install (Windows 11)

Situation:  After re-intallation and advanced re-installation of dropbox I am unable start the program.  Dropbox application appears and task manager but there is no folder in Windows Explorer, and n...
Desktop
Setting up the apps
Sync
Windows
  • TimDb's avatar
    TimDb
    3 years ago

    This was resolved by Dropbox support. 

    *  It was determined that the installation had not been completing correctly / fully.
    *  Creation of a new windows user profile and reinstallation resolved the issue.   Likely a setting / corruption was causing dropbox to not be able to be installed correctly. 
    *  Its a fairly simple process of copying over any files from your other user profile to the new user profile in windows. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hey TimDb, let's see what we can do about this! 

Just to double check, when you check next to your WiFi icon, you don't see a little Dropbox icon there, right? 

If you do see it there, would you mind hovering your mouse over it, and letting me know the syncing status and version? 

Keep me posted, and we'll take it from there.
  • TimDb's avatar
    TimDb
    Helpful | Level 6
    3 years ago

    Just reinstalled again from download version and no change (so I'm installing latest version). 
    Running latest cumalitive update for windows 11. 
    No icon in the tray 


    Windows Details: 
    Edition Windows 11 Home
    Version 21H2
    Installed on ‎1/‎11/‎2021
    OS build 22000.527
    Experience Windows Feature Experience Pack 1000.22000.527.0

    • TimDb's avatar
      TimDb
      Helpful | Level 6
      3 years ago

      After closing all DB applications and services in task manager and restarting I notice the following error in event viewer. 

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Hi TimDb, thanks for the update. I'd recommend getting in contact with the support team directly for further assistance.

        Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

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