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Mat 's avatar
Mat
New member | Level 1
3 days ago

Dropbox won't open on my PC because it thinks I do not have Windows 10.

Since a couple of days Dropbox won't open on my PC. Dropbox says it is because I have Windows 7, 8 or 8.1 but I have Windows 10 since september 2020. See the screenshot I made of this problem.  ...
desktop
Error Messages
Windows
Mat 's avatar
Mat
New member | Level 1

Hello Walter,

No nothing changed on my computer and I have reboot my computer several times and I also tried to reinstall Dropbox with the offline installer. Dropbox starts and then within a minute a get the same message and Dropbox closes

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Hey Mat , let me also jump in here!

It sounds like the problem you mentioned is similar to what other users reported on this thread. 

Can you check the device's compatibility mode, to make sure it's set-up correctly for Windows 10? Let me know of the results. 

  • Mat 's avatar
    Mat
    New member | Level 1
    2 days ago

    Hello Megan, I read the thread but it is not clear to me what the solution is, it is so complicated and nowhere it is mentioned what I need to do. I had serveral reinstallments. Hoe can I check the compatibility mode?? It is in Windows 10, see the picture:

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 days ago

      Hey Mat!

      After doing an internet search it seems that you should be able to right click on the Dropbox shortcut (or the program executable file) of the program that you want to fix. 

      Afterwards click Properties, select the Compatibility tab. You can then click Run this program in compatibility mode and select one of the operating systems from the drop down menu.

      Can you let me know if this helps? 

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