Forum Discussion

XX28's avatar
XX28
New member | Level 1
5 days ago

Why are photos being uploaded twice?

Hi there, I’m hoping someone can help me out as I can’t figure out why certain photos are being saved multiple times when I upload them. I upload from my iPhone and in my most recent upload, there were 27 photos in my camera roll that I uploaded and the total that ended up in the Dropbox folder was double that….. 54. It seems to be saving every photo as a png AND a jpg….? Please help. Thank you! 

Mobile
Photos
upload
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 days ago

    Hi XX28, thanks for bringing this to our attention.

    Are you using the camera upload feature in the Dropbox mobile app?

    Do you have any filters applied to your images, such as portrait mode, or are you using a non-standard camera app?

    This will help me to assist further!

    • XX28's avatar
      XX28
      New member | Level 1
      2 days ago

      Hi Jay, thanks for your response. i sometimes use portrait mode on the camera but it’s not only these photos being duplicated. It’s all of them.  I don’t use any other camera app. Thanks 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 days ago

        Just to check , are you using the camera upload feature, or are you uploading them manually?

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